Testimonials

There he was-Christian at my door for the appointed time. He was very professional and a joy to deal with-very businesslike. He explained to me what he was about to do. It took a few hours-just like your office said when I asked how long the process of installing the carpet would take. There isn’t a flaw in his work-beautiful job-I have no complaints at all. What a wonderful experience-keep up the good work.

Joan F. - Altamonte Springs, FL

I want you to know that “8 is not great” was not an option with me as I observed the excellent work being done in my home by Ernesto. His work ethic and talents were way out of the ball park. I have had much work done on and in my homes during my lifetime-many times, accepting a job that was not above the fray. Ernesto introduced himself and his company at my door when he arrived at the hour I expected him. The mess I anticipated from the project never happened. He worked neatly and diligently all day, laying each piece of “Allure” with great care. When he left here-every hole in the trim had been filled, every scrap of packing paper tidily discarded in his truck. The floor was swept and lovely. I was very impressed by this man’s work and if “10” were not your top level would gladly rise above it.

Ada C. - Sun City, AZ

I don’t normally write letters like this one, but I wanted, no needed for you to know how great an employee you have in Brian. He goes above and beyond the call of duty. His kindness to me really was needed and appreciated at this time in my life. I want him to know his kindness and his going that extra mile for me was really appreciated and not just taken for granted like so many people do now a days.

Tammy R. - Fruitland Park, FL

Just a note to say THANK YOU to your entire team. You were all great to work with. To Luis and his co-worker…THANK YOU for taking such great care of my home during the install! Every wall and baseboard was freshly painted. These guys managed to move 5 rooms of furniture with no major issues and just minor touch ups. They never stopped and despite the heat and other projects happening in my house were amazingly courteous and clean. I can’t tell you how pleased I was. You all get a “10” in my book but Luis and his partner gets an “11”!

Kristal S. - Naples, FL

A job well done deserves a note of acknowledgement. As such, this note is sent following a carpeting installation by your sub-contractor. The work was done at my daughter’s home. Although a relatively small job, the installation team demonstrated not just skill and professionalism but clearly showed pride of workmanship. I commend the team and will willingly recommend them and U.S. Installation Group.

J. Roberts - Tallahassee, FL

Just to let you know, Soloman came to my house on Saturday to perform the carpet installation. He met and EXCEEDED all expectations. He was very kind and professional.

Michael M. - Sugar Land, TX

Your teams of installers are second to none! On your scale of 1-10 I would rate Many an “11” and Luis gets an “11” also! I always dealt with the home improvement team whenever we have work done in our home and your team surpasses my expectations! Keep up the excellent work!!

Jeane T. - Coral Springs, FL

I want to compliment the work that your employees did when they installed carpet in my daughter’s house. Thomas and his son, Anthony was very professional and they made sure the installation was done correctly. Thomas answered all of my questions. As you know customers always have questions, but he was very patient and answered everything. They went the extra mile to make sure that everything was done correctly. I was there during the installation. They worked and got the job done in timely manner. You are very fortunate to have them working for you. Please let them know how I pleased my daughter and I were with their work.

Jerri A. - Oldsmar, FL

I want to express my appreciation for the excellent customer service that I have received from Jessica. My experience with the installation was impeccable. I would like to thank Jessica for her service, which was one of the best customer service experiences I have had.

Stacy F. - Fort Lauderdale, FL

My husband and I wanted to take a moment and express our sincere gratitude for a job well done. The service installers were ideal professionals and represented your company with integrity. They were polite, courteous, and most of all efficient at their job. We couldn’t have been more delighted with the product, nor the work of these professionals. It is rare that such a large undertaking, like installing new carpet can occur without the slightest concern or error. However, in this case it was seamless and effortless process on our part as customers and for that we are most grateful.

Dan & Mary H. - Temple Terrace, FL

This letter is to make you aware of how delighted I was with USIG. It is only because of Kevin and Anthony of USIG that I decided to give a second chance to Home Depot. I just came back to Sarasota and was flabbergasted at the wonderful job Kevin did, where I could not see a seam, all the cuts perfectly executed and my first preoccupation was to make USIG aware of this.

Christopher Q. - New York, NY

I just had my carpet installed by your company and I couldn’t be happier with the results. In the past I have used other installation companies and have dealt with installers who got lost, were late and didn’t call or completed the work and left a mess. The carpet looks beautiful and nothing was damaged during installation. I was also glad to get a courteous phone call after the job was completed because if there were any issues they could have been addressed immediately. Obviously your company holds its employees to very high standards of service that is a refreshing change of pace from the usual shoddy work done by many installation companies. I will not hesitate to use your company again for the future carpet installations and will certainly refer friends and family to you. Thanks again!

Krista V. - Tamarac, FL

This is a quick note of thanks to your outstanding install team of Thomas and his son. The moment I met them- I knew we had a very professional crew installing the carpet we bought from Home Depot. The team was fast, friendly, and obviously skilled at their work. I would highly recommend them to anyone. Hang on to those two-they do a fine job representing you and the U.S. Installation Group.

Tim & Pam E. - Lutz, FL

I wanted to let you know about the new carpet that was installed yesterday. My husband and I are very happy with the outcome. Shawn and his staff at USIG did an excellent job from scheduling to completion. They even contacted us shortly after their crew finished to follow up and make sure that we were happy customers again. Their installation team was thorough and professional from start to finish. They spent the time necessary to properly complete our laborious job, and the result is that we are satisfied Home Depot customers once again.

Jeff & Jennifer B. - Longwood, FL

I don’t normally write letters like this one, but I wanted, no needed for you to know how great an employee you have in Brian. He goes above and beyond the call of duty. His kindness to me really was needed and appreciated at this time in my life. I want him to know his kindness and his going that extra mile for me was really appreciated and not just taken for granted like so many people do now a days.

Tammy R. Fruitland - Park, FL

I appreciate your pleasant attitude, responsiveness, and your promise to provide the necessary documents in a timely manner which you did. I thought it appropriate to send you a note simply stating thank you!

Gene M. - Jacksonville, FL

I was truly lucky to have Joe, Director of Operations of USIG, in charge of laying the carpet in my home. Not only did he do a terrific job, but he was caring and responsive to my questions and made me feel content and happy for a job well done. You’re lucky to have someone as competent and caring as he is.

Richard M. - Jupiter, FL

husband and I wanted to take a moment and express our sincere gratitude for a job well done. The service installers were ideal professionals and represented your company with integrity. They were polite, courteous, and most of all efficient at their job. We couldn’t have been more delighted with the product, nor the work of these professionals. It is rare that such a large undertaking, like installing new carpet can occur without the slightest concern or error. However, in this case it was seamless and effortless process on our part as customers and for that we are most grateful.

Dan & Mary H. - Temple Terrace, FL

We would like to compliment your two installers for the excellent job they did installing our indoor-outdoor carpeting from Home Depot.

Carol & Robert T. - Sarasota, FL

I wanted to take this opportunity to compliment your company on the work that was recently done in my home, through the services offered by Home Depot. I sincerely appreciate the outstanding work of the installers. Your company has truly employed individuals who take pride in their work as well as the company they work for. Additionally, it was refreshing to see that your company called and ensured the scheduling of the installation and also followed-up call with calls confirming the arrival and what I expect. This shows the dedication that your company has in the service that they provide to the customers. First of all, it goes without saying that they arrived at the site promptly and ready to perform the task at hand. They were pleasant and most of all professional and dedicated to their craft. I was particularly impresses with the overall quality of their work. It is rare that you find employees that take the time to perform their jobs with such pride. These three gentlemen are an asset to your company. I hope that you share this letter with them as I plan to also share this with Home Depot. Thank you for the fine work you provided through your company and I hope that others see that the use of your services is truly remarkable.

De’Chan D. - Miami, FL

I do have to commend your company on the professional way our newly purchased carpet was installed on Friday. My carpeting looks fantastic and because our upstairs area contains the master bedroom, bath, dressing room and closets with only a small office area to store things in, your installers were very nice to move a few things that we could not stack any higher. If I owe your company additional moneys for their kindness, please let me know.

Ann S. - Jacksonville, FL